Frequently asked questions

Priority entry through the Puerta del León bypassing the general queue, plus access to the Mudéjar Palace, Gothic halls, Patio de las Doncellas, Salón de Embajadores, the gardens (7 hectares), and the Baños de María de Padilla. The Cuarto Real Alto upstairs apartments are a separate upgrade — included only on the premium tier.

Peak-season (Mar–Oct) weekend queues at the Puerta del León run 60–90 minutes under direct sun. The palace caps daily entry at 1,500 visitors — once it sells out, you cannot enter even by queuing. Skip-the-line guarantees your slot and cuts any queue to under 5 minutes.

Allow 2.5–3 hours minimum: Mudéjar Palace (45 min), Gothic halls and chapel (20–30 min), gardens (60+ min, longer if you sit under the orange trees — most visitors do). Add 30 min for the Cuarto Real Alto upper apartments if you book that tier.

The upper royal apartments — the rooms the Spanish royal family uses when they stay in Seville. Separate timed-entry, limited to 15 visitors per slot, 30-minute English-led visit. It's the only way to see the private chapel, Pedro I's bedroom, and the painted ceilings that aren't on the standard route.

Two situations trigger a full refund: (a) we cannot secure your chosen slot, or (b) the palace closes (religious holidays, or weather). Outside those, tickets are non-transferable. If you need to change, email us 48h+ ahead — peak season slots rarely have availability.

Yes — kids 6+ tend to love the peacocks, the gardens, and the Game of Thrones 'Dorne' spotting. Under-14s are free at the gate; the family tier bundles the paperwork so you skip-the-line together. Strollers are fine on palace floors and most garden paths.

Yes, without flash or tripod. Drones prohibited. The most-photographed spots — Patio de las Doncellas reflecting pool, the Baños de María de Padilla — get crowded 11:00–15:00. Early morning is quieter.

The Mudéjar Palace features as 'the Water Gardens of Dorne' (the Martell family seat) in Seasons 5–7. The Baños de María de Padilla appear as 'the underground vaults'. There's no official GoT tour, but fans will spot the filming locations on the standard visit.

Yes in peak season (March–October). The palace caps daily entry at approximately 1,500 visitors across 30-minute timed slots; weekend slots regularly sell out a week ahead on the Patronato's site. Walk-up entry is unreliable. Concierge booking secures a specific timed slot before it sells out and includes English-language support if anything changes.

The Alhambra (Granada) is a 13th–14th-century Nasrid royal city built by Muslim rulers. The Real Alcázar (Seville) is a Christian royal palace rebuilt in the Mudéjar style by Muslim craftsmen for Castilian kings. Both are UNESCO sites; the Alhambra is on a hilltop, the Alcázar is in the city centre, and the Alcázar is still an active royal residence.

There is no formal religious dress code, but heritage-respectful attire is expected — particularly on the Cuarto Real Alto upper-apartments tour. Avoid swimwear, exposed midriffs and beachwear; closed comfortable shoes matter more than style because the route mixes cobblestones, marble and uneven medieval thresholds over 2.5 hours.

No tripods without written permit, no drones (banned across the whole UNESCO ensemble), and selfie sticks are discouraged in narrow rooms during peak hours. Personal non-flash photography is fine throughout most of the palace and gardens.

March–April and October–early November are ideal: mild temperatures, gardens at their colourful best, and crowds below summer peaks. May–June and September are also pleasant. July and August are extremely hot (40°C+) and the gardens become punishing in midday — book the 09:30 or late-afternoon slot if visiting in summer.

By taxi: 15–20 minutes for around €25 fixed-rate to the historic centre. By bus: the EA airport bus runs from the terminal to Plaza de Armas via Puerta de Jerez (about 35 minutes), and Puerta de Jerez is a 5-minute walk from the Puerta del León entrance.

Re-entry within a single visit is generally permitted on the standard ticket — for instance to step out to the gardens café and back into the palace — but you cannot leave the complex and return later in the day. Once you exit through the main gate, the visit is over.

Coverage varies by year and by which tourist-pass product you buy. The Patronato sells its own tickets directly and via authorised resellers; some city passes include skip-the-line entry, others do not. Check the specific pass against the Patronato's authorised-reseller list before relying on it.

Only registered guide dogs and assistance dogs are permitted inside the palace and gardens. Other pets are not allowed. There is no on-site pet-care facility.

Yes — public toilets are located near the Puerta del León entrance and in the gardens, and include accessible cubicles and baby-change. Facilities are free to use with your ticket.